Support

Support Purchase & account

Creating an account

To create a new account, you need To provide your email address and set a password. The process is as follows:
On Solargis front page click on the Sign in link, situated in the top right corner (follow the picture bellow),

create account

Then click on the Create account link from the Sign in dialog box.

create account2

Then, you will be asked to:

  1. Enter your email address and captcha from the picture
  2. A temporary password will be sent to your email inbox; use this password to sign in for the first time
  3. Then, you will be asked to set a new password for your account
  4. You are ready to use Solargis as a registered user

Changing password

To change the password of your account, go to Sign-in menu and in the bottom of the pop-up dialog click Forgot your password. In the next screen, you will need to type your email address (existing login to Solargis) and confirm. An email will be sent to your inbox, providing the link, where you will be able to reset your password.

Updating email address associated with your account

Your Solargis account username is same as your email address.

To use Solargis services with a new email address you will have to create a new user account with a new email address. Once you have created a new account, you can request a transfer of iMaps, pvPlanner, and pvSpot subscriptions from the old account to the new account.

Bookmarks can be transferred from old account to new account using the following steps:

  1. From your old account, click on the site manager icon (it is located next to 'zoom' under 'site list' header, please see picture below)
  2. Select the sites you want to keep and select export to kml/xls file
  3. From your new account, click on the site manager icon, select import and choose the previous kml/xls file. Now you will see the bookmarked sites under site list of your new account.

Please note that for the moment it is not possible to transfer purchase history from your old account to the new account.

site list