Documentation Orders and payments

Declined credit card payment

There can be several reasons why Credit or Debit Cards are declined. Some common reasons include:

  • Insufficient funds or daily payment limits for your card
  • Limited authorisation for payments outside your country or region

You may want to contact your bank to make sure that the above-mentioned reasons do not apply to your card. Before contacting your bank you can also attempt to complete payment by choosing an alternate payment gateway (we offer an option of two payment gateways for credit cards).

In case payment by credit card is not successful despite multiple attempts, you can still complete your order by selecting an alternate payment method: Bank Transfer or PayPal account.