Customer Success Specialist

At Solargis, our mission is to accelerate the growth of solar energy, and thus contribute to speeding up the transition to a cleaner world. We are doing this by providing technical insights and knowledge to optimise development and operation of solar power plants. Our end-to-end solution combines reliable meteorological data, software, and consultancy services, and is transforming how the solar industry evaluates solar projects. Our services are being used by 1000 small and large organisations across the world.

To continue offering excellent support to our customers, we need to grow our customer-facing teams. We are hiring a Customer Support Specialist, who can quickly adapt to customer needs to deliver a human and consultative support experience. The position requires creative problem-solving and excellent communication skills.

What you’ll be doing:

  • Develop good knowledge of how the solar industry operates and learn about both technical and non-technical aspects of solar technology.
  • Onboard and educate new customers. Teach new users how to use our services effectively. Take ownership of resources such as knowledge base, how-to-articles, white papers, product webinars, etc.
  • Maintain proactive, regular contact with assigned customer accounts to maximise their success throughout the customer lifecycle.
  • Resolve both technical and non-technical issues that our customers face. Be eager to diagnose data, software and methodology issues. When necessary, report issues to relevant engineering teams using established processes and follow up for their timely resolution.
  • Collaborate with sales team to identify opportunities for existing customers to benefit from more of our services.
  • Contribute to product roadmap and design decisions by being the “voice of the customer”.

Requirements:

  • Have excellent English language skills. You should be able to communicate complex topics in simple terms via both written and verbal media.
  • Have interest in solar energy.
  • Are curious, self-motivated & eager to learn.
  • Find creative problem solving fulfilling & challenging.
  • Are passionate about working with customers and finding solutions that make their goals possible.
  • Adapt quickly to changing priorities and manage time, multiple tasks, and deadlines effectively.

What we offer:

Besides a very unique learning and work opportunity, we offer the following benefits:

  • Competitive salary and performance-based bonuses. The minimum gross salary for this position is EUR 1600/month. Our final offer will depend on the qualifications of the candidate.
  • Personal growth opportunities by enabling participation at conferences, workshops, and language classes
  • Flexible working hours and the possibility for occasional home-office
  • Our team of 45+ people comprises 8 nationalities who speak several languages; we have customers from all over the world
  • Solargis embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Starting date: As soon as possible.

Location: Bratislava, Slovakia

Since we expect the successful candidate to start work within a couple of months, for this position we can only consider candidates with right to work in the EU.

Interview process: 

  • To apply for this position please submit your CV and a motivation letter. Applications without a motivation  letter will not be considered
  • Should you be shortlisted, we will arrange an interview with the Hiring Manager of the role and our HR Manager. The interview may include a work sample
  • If you are identified as one of the best candidates for the role, you will be invited for an interview with our Managing Director
  • An offer will be made to the best candidate.

Is the above opportunity of interest to you?

Send us your CV/LinkedIn profile and motivation letter to jobs@solargis.com

Information on the conditions of personal data processing

Your personal data contained in the job application and its attachments (e.g. in the CV) will be processed in accordance with the applicable legislation, in particular the provisions of the General Data Protection Regulation (EU) no. 2016/679 ("GDPR"). Please read the following information on the terms of processing of your personal data and on the possibility of granting the consent with the retention of personal data for future vacancies.

Controller, recipients of data:

Your personal data will be processed by our company Solargis s.r.o., with the registered office at Milana Marečka 3, 841 07 Bratislava, ID: 45 354 766 in the position of the controller. We send your application for employment and its attachments only to our internal employees and departments responsible for the application process. Your personal data will not be provided or made available to any third party.

Purposes and legal basis for the processing:

We will process and use your personal data only in connection with the processing of your application for employment in our company. Based on the data provided, we will decide on your suitability for the job. The legal basis for such processing of personal data is the adoption of steps at the request of the data subject prior to entering into a contract (pre-contractual relations) under Art. 6 (1) letter b) of the GDPR. In case your application is successful, the data you have provided can be used during the course of your employment relationship. The legal basis of such processing is the performance of the employment contract under Art. 6 (1) letter b) of the GDPR.

Storage period:

If we cannot offer you employment with our company, we will delete the data you have provided during the application process.

In case you would like your application to be considered also for future vacancies, you have the possibility to grant the consent with the retention of your personal data for the period of two (2) years. If you consent to this, we will contact you if you have the necessary qualifications for another position that is to be occupied during this period. You can revoke the consent at any time by sending an email to jobs@solargis.com. In case of revocation, we will immediately stop processing the respective personal data and delete them, unless there is another legal basis for their further processing. However, any processing performed before the revocation of your consent will remain lawful.

Rights of data subject:

In connection with the processing of your data you have the rights of data subject under Art. 15 et seq. of the GDPR, namely:

  • the right of access to personal data (providing a copy of personal data) and the right to information on the terms of processing of personal data within the scope of the Art. 15 of GDPR;
  • the right to request the rectification and completion of inaccurate or incomplete personal data;
  • the right to erasure the personal data for the reasons set out in the Art. 17 of GDPR,
  • the right to restrict the processing of personal data in the cases provided for in the Art. 18 of GDPR,
  • the right to transfer the personal data to another controller.

To exercise the rights described above, please send an email to jobs@solargis.com.

In addition, you have the right to file a complaint to the Personal Data Protection Office of the Slovak Republic, if you consider that the processing of your personal data is contrary to the GDPR.

Download above information on conditions of personal data processing as PDF